Refund policy

Online Returns & Exchanges

We are committed to ensuring a smooth returns process for our online customers.

• Refunds:
  Returns for refunds are accepted within 7 days of receiving your order. Please note that shipping costs are non-refundable.
• Exchanges or Store Credit:
  Exchanges or store credit are available within 14 days of receiving your order.

Return Eligibility:

To qualify for a return or exchange, items must:

• Be returned in their original packaging, with all brand tags attached.
• Show no signs of wear.
• Include undamaged shoe boxes, as they are considered part of the product.

In-Store Returns

For items purchased in-store:

• Returns are accepted within 14 days for an exchange or store credit only.
• In-store purchases must be returned in-store, accompanied by the original receipt.

Extended Christmas Returns Policy

To make your holiday shopping worry-free, our extended Christmas returns policy is valid from 1st December to 8th January.

• Eligible for store credit or exchanges only.
• Refund requests after 8th January will not be accepted.

How to Return an Online Order

We recommend using a tracked shipping service via Royal Mail for all returns. Please note that shipping costs are not refundable, and customers are responsible for the cost of returning items to us.

To begin a return or exchange:

• Email us at Sales@crepexclusive.com or WhatsApp us at +44 7827 066476 with your order number.
• A member of our team will guide you through the next steps.

Return Address:

Crep Exclusive LTD
50A Broughton Street
Edinburgh
EH1 3SA

We strive to provide exceptional service and appreciate your understanding of our policies. Thank you for choosing Crep Exclusive!

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